At Account Ability Notary Services, we are committed to delivering prompt and dependable mobile and online notary services. To maintain seamless operations and ensure we can serve all of our clients successfully, we have implemented the following cancellation and refund policy:
Appointment Deposit Policy
Appointment Deposit:
To secure your notary appointment, a $25 deposit is required at the time of booking. This deposit will be applied to the total cost of your service once completed. Your appointment will be confirmed once the deposit has been received. The deposit can be paid during the booking process to finalize your reservation.
Cancellations & No Shows Policy
Notification of Cancellation:
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to accommodate other clients who may require our services. You can reach us by phone or text us at 561-850-2817 or by email at wendy@accountabilitynotaryservices.com.
No-Shows:
A “no show” is defined as failing to attend a scheduled appointment without prior notice or canceling with less than 24 hours’ notice. In these cases, the deposit will be forfeited for the first missed appointment or late cancellation. We understand that emergencies can happen, so we may send a reminder about the missed appointment and offer the opportunity to reschedule.
Refund Policy
Refund Qualification Criteria:
Due to the nature of our notary services, once a notary service has been completed, it is generally ineligible for a refund. This includes notarizations or notarial acts that have already been executed and finalized. Refunds may only be considered for pre-paid services that have not yet been provided.
Conditions for Refund:
- Appointment Cancellation Policy: If you cancel your appointment with at least 24 hours’ notice, any advance payments made, excluding the non-refundable deposit, will be eligible for a refund.
- Service Unavailability: In the event that we are unable to provide the notary service due to unexpected circumstances or any issue on our part, you will receive a full refund, including the non-refundable deposit.
- Appointment Cancellation by Us: If we need to cancel or reschedule your appointment due to unforeseen issues on our end, we will provide a full refund of all payments made, including the non-refundable deposit.
- Failure to Perform Due to Client Error: If a notary service cannot be completed due to client-related issues, such as providing incorrect documentation or failing to meet identification requirements, a refund will not be issued. However, we are committed to working with you to resolve the issue and will make every effort to accommodate a rescheduled appointment or assist in addressing the matter.
Refund Request Procedure:
To request a refund, please submit your request via email to wendy@accountabilitynotaryservices.com within 3 days of the original/initial payment date. Refunds will be issued using the same payment method originally used, and please allow sufficient time for the refund to be processed and reflected in your account.